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NMIMS 2019 JULY SOLVED ASSIGNMENTS - In your opinion, what are the most crucial performance criteria for the performance of a website while trying to enter into a long-term relationship

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For answersheets contact
[email protected]
+91 95030-94040


Customer Relationship Management

1. In your opinion, what are the most crucial performance criteria for the performance of a website while trying to enter into a long-term relationship with customers? (10 Marks)

2. Even though CRM is not always successful, from your own experiences and observation, enlist 5 successful applications of CRM & reasons for their success. (10 Marks)

3. To construct a customer profile with optimum indicators and/or criteria resulting in a rich profile is a challenging task. Your senior at your organization has entrusted you with the job to lead your team to conduct this activity.

a. Prioritize 10 criteria for your organization / industry to develop the customer profile as per the relationship policy. (5 Marks)

b. From which sources are these data most likely to be collected. (5 Marks)

For answersheets contact
[email protected]
+91 95030-94040

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Added On: 19 Jul, 2019


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